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How it works
What to do first
- Find the policyCheck the deceased's travel or international health insurance: ADAC card, policy, DKV contract.
- Call the insurerEmergency number from the policy. Report the death, get a case number.
- Request repatriation coverageSay directly: "body repatriation to home country". Insurer will clarify limit and process.
- Pass contacts to usWe contact the insurer ourselves, handle invoices and documents.
- Receive reimbursementInsurer pays us directly (direct settlement) or reimburses family afterwards.
Insurers
Who covers repatriation
ADAC Auslandsschutzbrief100% coverage with ADAC card. No cost limit.
Allianz ReiseversicherungUp to 100% in "Premium" packages. We check your policy terms.
DKV AuslandskrankenversicherungFull repatriation payment with international health insurance.
HanseMerkur / ERVDepends on package. Often 100%, sometimes €15-25k limit.
Alternatives
What if no insurance
Welfare (§ 74 SGB XII)
If the family has no means — German welfare may cover.
Employer
If death on business trip — employer required to pay.
Pension fund
German GKV sometimes covers up to €1,000-2,500.
Instalments with us
Payment in 3-6 parts. No interest, no credit checks.